Key Term & Definitions

1. Go Book It: Refers to the platform operated by Go Book It, connecting event planners and suppliers who offer bookable services.
2. Supplier: An individual or entity listed on Go Book It offering services for events to clients.
3. Client: An individual or entity using Go Book It to request quotes and book event suppliers.
4. Quote: An estimated price provided by a supplier for their services, based on the client’s requirements.
5. Booking: A confirmed arrangement between a client and a supplier for the provision of services, secured by a deposit.
6. Deposit: An initial payment of 10% of the total booking amount, paid by the client to Go Book It to secure a booking. This deposit covers Go Book It’s commission.
7. Balance: The remaining amount due for the booking after the deposit, to be paid directly to the supplier by the client.
8. Trusted Supplier Policy: A set of guidelines and standards that suppliers on Go Book It are expected to adhere to, ensuring high-quality service and professionalism.
9. Profile: The public-facing information and images about a supplier listed on Go Book It.
10. Genuine Client: A real, verified client who has used Go Book It to book a supplier for their event.
11. Fraudulent Review: A false or misleading review posted on the platform, not based on an actual booking or experience.
12. Public Profiles: The profiles of suppliers on Go Book It that are visible to clients and the general public.
13. Content: Any information, images, text, or media submitted by suppliers to the Go Book It platform.
14. Stripe: The payment processing system used by Go Book It to handle deposit payments from clients.
15. Payment Terms: Conditions under which payments are to be made by the client to the supplier, including deadlines and methods of payment.
16. Cancellation: The termination of a booking by either the client or the supplier.
17. Force Majeure Event: Circumstances beyond the control of either party that prevent the fulfillment of a booking, including but not limited to extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics, pandemics, and acts of God.
18. Invoice: A bill issued by Go Book It to a supplier for refunding the deposit in the event of a supplier-initiated cancellation.
19. Strike: A formal warning added to a supplier’s account for actions deemed unacceptable according to Go Book It policies. Three strikes result in account termination.
20. Account Termination: The removal of a supplier’s profile from Go Book It, preventing them from offering services on the platform.
21. Dispute: A disagreement or conflict arising from a booking, involving either the client and the supplier or the client and Go Book It.
22. Refund: The return of money paid by the client, typically in the event of a cancellation or dispute.
23. Membership: The status of a supplier being registered and active on Go Book It.
24. Professional Conduct: Behavior expected from suppliers that reflects high standards of service, reliability, and client care.
25. Qualifications, Insurance, Experience, and Licensing: The necessary certifications, coverage, background, and permits required for suppliers to offer their services legally and professionally.
26. Reselling Leads: The prohibited practice of passing on client inquiries or quote requests to other suppliers for a fee or other benefit.

General Terms:

• Go Book It serves as a platform connecting event planners and suppliers and does not function as an agency, representing no party in any capacity.

• While not acting as representatives for suppliers, you are expected to uphold our standards and policies. Thus, compliance with our Terms and Conditions and Trusted Supplier Policy is mandatory.

• Suppliers understand that registration on the website and sending quotes to clients do not guarantee visibility or work. However, prompt responses within 24 hours to quote requests increase the likelihood of securing bookings.

• Failure to respond to quote requests within 24 hours may result in reduced visibility or potential account penalties

• Failure to maintain an updated profile may result in account termination, requiring at least one image and current information.

• Permission is granted to modify or augment public profiles at our discretion using information available on your ‘official website’ listed on the platform.

• Reviews are only accepted from genuine clients; posting false reviews will lead to account termination. However, you may dispute fraudulent reviews by contacting us.

• Suppliers agree to respond fully and truthfully within 48 hours to any inquiries from Go Book It.

• Content submitted to the platform grants us the right to use it for business purposes across various media.

Quote Handling:

• Direct communication or sharing contact details with clients before booking confirmation is prohibited. Any such requests should be reported to us.

• Soliciting clients outside of Go Book It or advising against using the platform is strictly prohibited.

• Reselling or offering leads to other suppliers is forbidden.Any violation of this policy may result in immediate account termination.

• Quotes provided should include all relevant costs. Any necessary adjustments should be communicated to our team before client booking.

• Once a client makes a deposit, the booking price cannot be increased unless the client’s requirements change.

Booking Confirmation:

• Go Book It charges clients a 10% deposit to book services, covering our commission. Suppliers receive no immediate payment; adjustments to payment terms should be communicated to us.

• Payment terms are uploaded during profile setup, with the option to edit by contacting us on team@gobookit.co.uk

• Remaining balances are settled directly between the supplier and client; Go Book It does not handle payments.

• Upon receipt of the deposit, suppliers must confirm the booking date and make it unavailable for other clients.

Supplier Standards:

• Representing your company on Go Book It requires professional conduct, providing high-quality service, and understanding client needs.

• Failure to attend events without notice may lead to profile termination.

• Finalising payments and event details with the client at least one week before the event is mandatory.

• Compliance with relevant qualifications, insurance, experience, and licensing is necessary.

• Cancellations:

• Go Book It reserves the right to cancel bookings and issue refunds.

• If a supplier cancels, the deposit is refunded to the client by Go Book It, and the supplier is invoiced accordingly. 

• The supplier must pay the invoice within seven working days. Late payment may result in account suspension or termination.

• Suppliers must refund clients the remaining monies paid within three working days of cancellation.

• Cancellation within 21 days of the event incurs an additional fee of 10% of the total quote, with profile suspension until paid.

• Refunds due to client cancellations are subject to supplier payment terms.

• Non-attendance at events without prior notice may result in account suspension or termination.

• If a client cancels a booking, it is up to the supplier if they issue a refund subject to the individual supplier terms. 
• On extremely rare occasions, a booking may be cancelled due to a “Force Majeure Event”. A Force Majeure Event is a cancellation for reasons beyond either party’s reasonable control including (but not limited to); extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics or pandemics, and acts of God. Where a Force Majeure Event has taken place, the cancellation policy above no longer applies and you will not be entitled to any refund and the cancellation terms are null and void. Subject to the other provisions of this clause, neither party shall be in breach of this agreement nor liable for failure to deliver services or for a delay in services for its obligations under this agreement if and to the extent that such delay or non-delivery is due to a Force Majeure Event.

Payments & Membership:

• Suppliers must maintain accurate billing information.

• Go Book It reserves the right to adjust prices and services, with prior notification.

• The 10% booking fee is non-negotiable and deducted automatically from the deposit.

• Membership cancellation is possible at any time, except when upcoming events are booked through the platform.

Disputes & Refunds:

• Disputes regarding bookings should be reported promptly to our support team.

• While assistance is provided, resolution may not always be possible, and we advise direct communication to resolve disputes.

• Refund decisions for events proceeding as planned are at the supplier’s discretion.

• The 10% deposit is non-refundable, even in cases of client cancellation, though direct refunds are subject to supplier terms.

• Disputes are handled individually, with assistance offered within our capabilities.

• Accounts may be removed if deemed unfit by our standards.

Strikes

• If a supplier commits an action that is not acceptable as per the Go Book It policies, a strike may be put against their account

• In the event a supplier reaches 3 strikes on their account, the supplier profile will be removed from Go Book It and will not be allowed back on.

• The decision of whether a strike is added to a supplier account is always in the hands of Go Book It and should be seen as a warning.

• If an action is committed that goes beyond what would be considered to be strike worthy, this may result in account suspension or termination.

• Each dispute will be taken case by case and will be decided by Go Book It if a strike is added.